Return Policy:
We believe in offering the very best hand-crafted quality. You may return NEW & UNUSED items for a refund, or exchange within 60 days from the date of purchase . Please include a copy of the receipt along with the unused product and original packaging.
To Return or Exchange an item:
- Call us at 888-775-1470 or email us at sales@pappyscampfirecooker.com to initiate your return.
- Box the item securely. The original invoice is required. Enclose the invoice plus all original packaging and accessories.
- Address your package by using the return -shipping label provided also on the invoice that you will receive after contacting us via phone or email.
- We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable once we receive the product. Please allow 10 to 15 business days for the credit to appear on your credit card statement. Shipping charges are not refundable, and shipping will be charged for the new items(s) sent, making the final refund the cost of the item plus sales tax, minus return shipping & original shipping.
